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Delivery FAQs

Delivery FAQs

Q: Where do you deliver to?

A: ShoeEver.com currently delivers to over 100 countries on the world. Except below countries we don't currently serve:

Afghanistan, Albania, Algeria, Andorra, Bangladesh, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Colombia, Côte d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ghana, Iran, Iraq, Indonesia, Kosovo, Lebanon, Liechtenstein, Liberia, Libya, Macedonia, Mali, Mexico, Montenegro, Morocco, Nepal, Nigeria, Niger, North Korea, Pakistan, Romania, Russia, Serbia, Somalia, South Africa, South Sudan, Sudan, Syria, Tibet, Tunisia, Turkey, Ugandax, Ukraine, Venezuela, Vietnam, Yemen

Q: Do you deliver to PO Boxes?

A: Sorry, we don't currently ship to PO Box addresses.

Q: How much does delivery cost?

A: Delivery cost:

Free
Shipping
US Free Shipping
US
UK Free Delivery
UK
Australia Free Shipping
  Australia 
Austria Free Shipping
Austria
Belgium Free Shipping
Belgium
Canada Free Shipping
 Canada 
Denmark Free Shipping
Denmark
Finland Free Shipping
Finland
France Free Shipping
 France 
Germany Free Shipping
Germany
Greece Free Shipping
Greece
Hungary Free Shipping
 Hungary 
India Free Shipping
India
Ireland Free Shipping
Ireland
Israel Free Shipping
 Israel 
Italy Free Shipping
Italy
日本送料無料
Japan
Laos Free Shipping
 Laos 
Luxembourg Free Shipping
Luxembourg
Macao Free Shipping
Macao
Malaysia Free Shipping
 Malaysia 
Netherlands Free Shipping
Netherlands
New Zealand Free Shipping
New Zealand
Norway Free Shipping
 Norway 
Oman Free Shipping
Oman
Philippines Free Shipping
Philippines
Poland Free Shipping
 Poland 
Portugal Free Shipping
Portugal
Saudi Arabia Free Shipping
Saudi Arabia
Singapore Free Shipping
 Singapore 
South Korea Free Shipping
South Korea
Spain Free Shipping
Spain
Sri Lanka Free Shipping
 Sri Lanka 
Sweden Free Shipping
Sweden
Switzerland Free Shipping
Switzerland
Taiwan Free Shipping
 Taiwan 
Thailand Free Shipping
Thailand
Uzbekistan Free Shipping
Uzbekistan
 

 

$4.95 (AUD) Bulgaria Delivery
 Bulgaria 
                               

 

        $6.95 (AUD)         Croatia Delivery
        Croatia        
Czech Republic Delivery
Czech Republic
Lithuania Delivery
     Lithuania     

 

        $9.95 (AUD)        Argentina Delivery
      Argentina      
Kuwait Delivery
       Kuwait       
                          

 

$12.95 (AUD) UAE Delivery
     UAE     
                               

 

     $15.90 (AUD)       Estonia Delivery
       Estonia       
Latvia Delivery
       Latvia       
San Marino Delivery
   San Marino  

 

$19.90 (AUD)         Rest of World ShippingRest of World        

 

Tracking is available for all orders. 

All prices are in Australian Dollars.

Q: How long does delivery take?

A: Our order processing is usually around 1 ~ 3 working days.

Free delivery estimate normally takes 10 ~ 20 working days via regular air mail

Express delivery normally takes 4 ~ 8 working, delivery times are estimated only.

Express delivery are shipped via international express couriers TNT, DHL, UPS and more.

Q: What countries are within your Southeast Asia shipping zone?

A: below countries are within our Southeast Asia shipping zone:

  • Hong Kong

Q: How are my orders delivered?

A:: as we stock our products in both our Australia warehouse and international warehouse, depends on the product availability, some products will ship from our international warehouse, while some will ship from our Australia warehouse.

For orders ship from our Australia warehouse: Your orders will norrmally be delivered during normal business hours between Monday and Friday from 8:00am - 5:00pm EST. .

For express delivery, a signature is required to accept your purchase so it is recommended that you provide an address where someone is available during business hours.

We want to ensure your parcel will arrive in great condition and securely if there is no one available to sign for your purchase, a notification card will be left informing you of the parcel can be collected from the nearest / nominated Australia Post branch, who will hold your parcel for up to 2 weeks

For free delivery, orders are shipped via regular air mail.

For orders ship via express from our international warehouse: we partner with international express couriers TNT, DHL, UPS and more to ship your orders.

Q: When will my order ship?

A: While we like you to receive your order as soon as you can, once you have placed your order, our system will process your order to our dispatch department right away, so please ensure all your information entered on our website is correct and accurate.

In most cases orders will be processed and shipped with-in 72 hours. If your order is placed on Saturday, Sunday or a holiday, it will be processed and shipped the following business day. If item that you have ordered is out of stock or is no longer available, we will notify you immediately and if you have been charged we will arrange a refund or exchange.

Q: Will you send me a confirmation email once you send my order?

A: Yes, you will receive a notification email after you orders are dispatched.

Q: Can I track my order / my delivery?

A: Yes, all orders can be tracked from our website within your account.

Parcels are taken to the nearest/ nominated Australia Post branch if a signature cannot be obtained on delivery. (For orders shipped via Australian Post)

Q: What happens I am not home when the order is delivered?

A: We want to ensure your parcel will arrive in great condition and securely

if your order is shipped via AusPost. if there is no one available to sign for your order, a notification card will be left informing you of the parcel can be collected from the nearest / nominated Australia Post branch, who will hold your parcel for up to 2 weeks

If you order is shipped via international express couriers TNT, DHL, UPS, etc, a Calling Card / Missed You card will be left for you to contact the courier to arrange re-delivery. Your parcel will be directed to the nearest depot and await further instruction from the receiver/customer. You may collect your parcel from the nearest depot, arrange a re-delivery to the same address, or to an alternative address.

We recommend that you provide an address where someone is available during business hours.

Within a maximum of 2 weeks:

If you were still not at home, when after courier further attempts to deliver, or if you fail to collect the package per the details in the Calling Card / Missed You card , the package will be disposed by the courier company.

We cannot be held responsible for such an event where the package is disposed by the courier company due to the customer (receiver) was not home, was unreachable for delivery, or did not collect the package.

Q: What happens if I refuse to accept delivery of my order?

A: If you refuse to accept your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package to us by the courier.

Your order won't be refunded even if you refuse your delivery.

Q: What happens if my item is out of stock?

A: If item that you have ordered is out of stock or is no longer available, we will notify you immediately and if you have been charged we will arrange a refund or exchange.